Terms and Conditions

Cancellation Policy

We are fully committed to preserving your peace of mind throughout your journey with us. Given the current uncertain environment, we have extended our cancellation policy for the utmost flexibility.
Kindly note that in the event of a potential travel ban due to Covid-19 related government regulations, that restricts you from travelling to Greece, you will be credited the amount of your reservation against a future booking, valid for a period of 16 months from the original booking dates. Any deposit amount charged will be non-refundable.
Names and dates can be changed according to availability.
Please feel more than welcome to contact us if you have any inquiries or need any further information.
Take care and we genuinely look forward to welcoming you back.

 

Payment Information

About Reservation

Every reservation have a payment schedule that you must keep. Depending your reservation cancellation policy.
You can always contact us if there is any extra case you want to cancel your reservation.
Below you will find some test cases depending on cancellation policy of the reservations

 

NT refundable Reservations

• Payments must be placed at least 24hours before the payment date. If you pay later you must include a payment note for us to process your payment.
• In case you miss a payment we will wait 24-48 hours to receive the payment. After that time the reservation will be cancelled and any payment made until that date will be not refundable.
• In case you are not able to pay at the date of the scheduled payment , then please inform us to reschedule the payment.

• In case of Cancellation, no refund will be applicable.
• In case of travel restrictions, we will issue a 16 month travel voucher with the amount you have payed.

 

Covid-19

Covid -19 Spread Prevention Hotel Policy

Our hotel applies all the mandatory and optional measures on COVID-19 prevention set by the legislation and has registered the relevant action plan in the designated platform of the Hellenic Chamber of Hotels.
In addition, it has special advantages that allow us to make your stay even safer.

In particular:

Air conditioning:
All of our rooms and common areas have independent air conditioning units, with special particle retention filters, ensuring air renewal directly from the outside environment.

Ventilation:
Rooms: All our rooms have natural ventilation. All the rooms have balconies and large balcony doors.
GENERAL

Personal Protective Equipment (PPE): 
Our staff members are ready to welcome you, all wearing Personal Protective Equipment – masks, gloves and robes (where required) – for the proper use of which, they have been specially trained.

Disinfectants: 
We know that gloves are not enough if the hygiene rules are not respected, hence we have put disinfectant stations in many parts of the preparation areas, in order to be constantly utilized by our team.

Staff training: 
All our staff members have been trained and are being trained on a regular basis, in the implementation of the common hygiene measures (hand washing, retain social distancing and handshake avoidance), in the particular measures within their field of job requirements, plus they have been informed of the practices to be applied by every hotel department. Additionally, they have been trained in spotting suspect cases and the actions they have to follow in the event of such an occurrence, according to the instructions of the Greek National Health Organization.


Inspection and maintenance: 
Our hotel did maintain on daily basis its water supply, waste disposal and air conditioning systems, throughout the whole period of suspending its operation. Subsequently, every action and testing set by the relevant directives of the Greek National Health Organization and the other competent authorities were carried out and we have in our possession all the relevant certificates.

Partners and Suppliers:
We have informed all our external partners and suppliers of the necessary protocols and measures to be followed.

Laser thermometer: 
Upon arrival we measure and record the temperature of our team members. Sample temperature checks are also carried out on Guests if necessary

GDPR:
Due to public health reasons and in compliance with the protocol on tourism accommodation businesses, we record the details of our staff and guests (name, nationality, arrival/departure date, telephone, e-mail and address), always respecting the relevant legislative framework on the protection of personal data and privacy.

Doctor: 
Our cooperation with a medical company safeguards that implementation of all measures is also overseen by doctors and that a doctor is on call for our guests 24/7.
RECEPTION

Check-in from 3 p.m. / Check-out until 11am: 
We are required to follow this policy to ensure thorough cleaning and disinfection of rooms.

Key-cards and keys: 
Disinfection of room key-cards and keys takes place either in a special disinfection container or by the use of special UVC disinfection devices.|


Contactless invoicing and payment: 
You may pay by electronic means and we may forward to you your receipt document in the same way.

Medical Kit: 
Special equipment (medical kit) is available in case of event occurrence, (disposable gloves and masks, antiseptic, cleansing napkins, apron, long sleeve robe, laser thermometer).

 

HOUSEKEEPING
Surface disinfection: 
Feel safe! Surfaces in common areas undergo disinfection treatment every 60 minutes, with greater emphasis and frequency on the frequently touched surfaces (such as doorknobs, handles, elevator keys, front-desk surfaces).


Ventilation: 
We are thoroughly ventilating the room with fresh air opening the balcony doors and the windows that all our rooms have.

Room cleaning:
Cleaning service 7 days per week

Linen: 
Bed Linen change 2 times per week. Towel change 3 times per week .

Linen management: 
Dirty linen are picked and sorted using appropriate PPE (bathrobe), placed in sealed bags with special labeling to be transported for laundering and the used service tray is disinfected after each use -between rooms. Clean linen are kept in a place other than the dirty linen, with relevant labeling, following hygiene statute, as we always do.

 

Terms of Use

Please read carefully the following terms and conditions concerning your use of our website.
Terms and conditions of use
By using, viewing, transmitting, storing and/or otherwise utilizing our Site, the services or functions offered in or by our Site and/or its contents in any way, you have irrevocably agreed to each and all of the terms and conditions set out below. In the event you do not agree to each or all of these terms and conditions you should cease using our Site further.
Changes to our Site
We reserve the right at our sole and absolute discretion to make changes, corrections and/or enhancements, alter, suspend or discontinue any aspect of our Site or the content including these terms and conditions of use, services or products available through it, including your access to it, at any time without notice. Such changes will become effective immediately; therefore, you should check these terms from time to time for changes. Your continued use of the Site following the posting of the changes will mean you accept those changes.
Errors

Although we make every reasonable effort to ensure that the content and the information appearing on our Site is as accurate and true as possible, we are not responsible for the accuracy and completeness of our Site nor in the event that information contained in it is not updated.
Content linked to the Site
We provide external links, which you are provided for your convenience. By providing these links, we are not endorsing, sponsoring or recommending such sites or the materials disseminated by or services provided by them, and are not responsible for the materials, services or content at or related to or from any other site. These other sites are beyond our control and we take no responsibility for, and give no warranties, nor make any representations in respect of linked sites.
It is at your absolute discretion to evaluate any information provided in our Site or in any linked site and act based on your own free will; therefore we cannot be held responsible in any way.
We reserve the right to disable links from any third party sites to our Site at any time.
Availability of our Site
We shall use their reasonable endeavours to ensure that our Site is functioning properly. However we do not guarantee that its services shall be uninterrupted, error free and free from viruses or other harmful components.
Disclaimers
To the extent permitted by law we shall not be liable by the viewing, use or operation of our Site or the information contained therein or due to inability to provide services or information that normally are provided by our Site, save for liability arising out of the wilful misconduct or gross negligence on the part of our and its associated companies.
Copyright and Intellectual Property rights
Except as otherwise provided the content of our Site, including all Site’s files and materials in the Site are copyright protected. All trademarks, service and product marks and trade names are and at all times remain our property and are protected by the relevant provisions of Greek, European and International intellectual property legislation…
Consequently, the contents of this Site are intended for personal, non commercial use, provided that you maintain the notes concerning the creator’s rights and other related rights of intellectual property, that are included in the authentic material, in all copies of that material. It is forbidden to change the material of the Site in any way or to reproduce same or to display same in public, or to run, upload, distribute or in any other way use it for commercial or other purposes;
The above rule has one and only exception: saving of one copy of part of the content in one personal PC for personal and not public or commercial use without omitting the indication of extraction from the present website and without in any way infringing the relevant copyright and intellectual property rights.
Company names and logos of third parties mentioned in our web pages constitute the copyright and intellectual property rights of their respective owners.
When you use our Site or the services offered on our Site or you must do so in accordance with the law, moral ethics and these terms and conditions.
You should not proceed to acts or omissions that can prejudice the function of our Site or the copyright or Intellectual Property rights.
Applicable Law – Jurisdiction
The terms and conditions for the use of this website are governed by Greek Law. The Courts of  Rhodes shall have exclusive jurisdiction to settle any dispute that may arise from or in connection with the use of this website.

Privacy Policy

Registration and Use of Personal Information
Registration is not required in order to use or access this website.

We also provide visitors to our website the opportunity to opt-in to receive communications from us.
In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving any, or all, of these communications by emailing us, by clicking on the unsubscribe link in any email we send to you.
Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent

Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us.
Security

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. Therefore as is the case with any organization – we are not in a position to guarantee the absolute security of your information.
You may submit any questions you may have about our security procedures by emailing us.

Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

This privacy Policy was last updated on 18 February 2025.